Tag: podcast guest

Cordell Riley, COO of BIGGBY COFFEE, joins us on The Franchise Woman podcast: Where Passion & Purpose Collide.

A few words that describe Cordell:

• Scholar.
• Wordsmith.
• Purpose Driven.
• Leader.
• Teacher.

Rebecca thinks that someday we might have to add ‘politician’ as a means to describe Cordell and his many facets. He simply laughed when she mentioned it.

Listen in and learn more about Cordell Riley and his thoughts on the power of our words.

Meet Cordell Riley

Cordell is COO for BIGGBY COFFEE.  He is a top business and franchising professional who has spent many years helping companies achieve outstanding success. After graduating from Mississippi State University and serving state-side during Desert Shield, Cordell began a career with Driven Brands (owner of Meineke and Maaco). Cordell spent 20 years there, with increasing levels of responsibility for operations, business system stewardship, customer relations and training.  After overseeing training internally for Driven Brands, Cordell founded a full-service training and education firm in 2000.  Today Cordell also teaches franchising at the University of Tennessee.

Cordell is now recognized as a pioneer who was among the first to focus on the critical role that training plays in cultivating great brands.

Cordell is very active with the International Franchise Association (IFA).  In addition to speaking at many IFA functions, he has served on the Educational Foundation of the IFA, the Board of Governors for Certified Franchise Executives (CFE) and the Supplier Advisory Board.  Cordell is a current board member for Youth Commission International and General Shelton’s Leadership Center at NC State University. Additional board service includes, the Education Committee of the Automotive Aftermarket Association, and as a Trustee of the Motorist Assurance Program.

Cordell is an active citizen of Charlotte, NC, where he lives with his beautiful wife Donna.  He is the proud father of two amazing young adults, Jackson and Ashley.

Learn more about Cordell Riley

Learn more about BIGGBY COFFEE

Melinda Emerson, aka The Small Biz Lady, is back this week on The Franchise Woman Podcast. She joins Rebecca Monet and Tracy Kawa to talk about her journey to unveiling her true passion and purpose.

Like many, Melinda thought she knew what she wanted to do with her life. But once out of college and into the corporate world she found herself miserable and hating her job. A fateful turn of events would have her reassessing everything. Two years later she was on a completely different path – one filled with satisfaction and happiness.

Listen in to hear the rest of the story and learn about Melinda’s upcoming how to become a Brand in Demand Live event in Philadelphia September 21-23, 2023.

Meet Melinda Emerson  

Melinda Emerson helps Fortune 500 Companies effectively target and retain small business customers. As CEO of Quintessence Group, Melinda Emerson “SmallBizLady”, is an expert on small business from three perspectives:

• Advising Small Businesses through the crucial developmental stages.
• Advising Fortune 500 companies how to market to small businesses.
• Helping Small Businesses and Fortune 500 customers use digital marketing effectively.

Ms. Emerson has advised companies such as Pitney Bowes, VISA, FedEx, Verizon, Xerox, The Hartford, American Express, and Sam’s Club on how to construct media, social media and marketing strategies to increase customer growth in the small business market.

She draws on her 20+ years of combined front-line and executive management in business and entrepreneurial situations. She shares her small business insights and knowledge through many media, including her blog “succeedasyourownboss.com.” Her content is widely read reaching over 3 million readers each week. She is also a former columnist for the New York Times. Her articles are featured in many publications such as Entrepreneur, Smallbiztrends.com, Black Enterprise and Essence. She is frequently tapped to speak about small business issues on media such as Fox News, CNBC, MSNBC, NBC Nightly News, and in the Washington Post, The Wall Street Journal, Fortune and Inc. Magazines, Forbes Magazine named the #1 Woman for Entrepreneurs to follow on Twitter.

She is an author and speaker whose expertise includes small business start-up, sales development and social media marketing. She is the national bestselling author of “Become Your Own Boss in 12 months; A Month-by-Month Guide to a Business That Works,” 2nd edition, the E-book, “How to Become a Social Media Ninja” and her latest Fix Your Business, a 90-day strategy to get back your life and reduce chaos in your business. She regularly delivers keynotes to entrepreneurs and corporations who target small businesses. 

Learn more about Melinda Emerson on the Succeed as Your Own Boss website.   

Today’s conversation on The Franchise Woman Podcast is between cohosts Rebecca Monet and Tracy Kawa.

Learn a bit more about Rebecca Monet, CEO and Chief Scientist at Zorakle Profiles and community advocate, speaker, author, and entrepreneur Tracy Kawa.

In this episode Rebecca and Tracy talk about their shared passion for seeing others succeed. They discuss the vital role Emotional and Social Intelligence plays to business owner success and dangerous societal and psychographic trends that will affect the future of franchising. Listen in to an enlightening conversation one that will certainly encourage future discussions.

Meet Rebecca Monet

Rebecca Monet is CEO and chief scientist of Zorakle Profiles and co-host of The Franchise Woman podcast Where Passion & Purpose Collide.

Rebecca has been in the franchise consulting and psychometric assessment business since 1993. Monet is known for her uncanny ability to draw performance correlations. She is fascinated with neurology, neuroeconomics and human performance as it relates to business success.

Monet is the inventor of the meta-analysis methodology used in Zorakle’s SpotOn! Profile and SpotOn! Eclipse Reports which categorically compare prospective franchisees to a franchise system’s top performers. This meta-analysis approach provides insights no singular profile, survey, algorithm or assessment can, and has changed the way in which franchise companies recruit and select franchisees.

Zorakle tools provide franchise companies a means to reduce training, support and litigation costs while increasing franchisee satisfaction, validation and performance.

The Zorakle tools have helped thousands of individuals desiring to own their own business find a right-fit franchise system. A business in which they have the highest likelihood of success and satisfaction.

The SpotOn! System is Monet’s most comprehensive and predictive work to date.

Learn more about Rebecca Monet

Learn more about Zorakle Profiles

Meet Tracy Kawa

As the founder of Kawa Community Partners and the creator of K-BAT, Tracy Kawa helps coaches and consultants discover their intellectual property, develop their products and services, and monetize their unique value proposition. K-BAT is a scientifically validated tool that reveals your client’s professional DNA, their top values, and their blind spots, enabling you to deliver transformational coaching and consulting.

With over 20 years of experience in marketing, training, and coaching, Tracy has coached over 600 professionals using K-BAT and authored two books on career transition and reinvention. Tracy is also a public speaker and a podcast host, sharing her insights and expertise on topics such as personal branding, career development, and social entrepreneurship. Tracy’s mission is to empower coaches and consultants to differentiate themselves from the crowd and achieve their next level of career success.

Learn more about Tracy Kawa

How to Recognize the Next Big Thing.

Dan Rowe, specializes in finding the next big thing and for over 20 years has identified and grown brands like Five Guys Burgers & Fries, QDOBA Mexican Grill and The Halal Guys from small unit businesses to the powerhouse chains they are today.

Dan Rowe is the Founder & CEO of Fransmart and Co-Managing Partner at The Kitchen Fund and FranInvest which have invested in Sweetgreen, Cava, by Chloe, Inday, eegee’s, to name just a few, and is an active board member of YPO and the National Restaurant Association.

Today he joins us on The Franchise Woman podcast: Where Passion & Purpose Collide to discuss:

• How he recognizes the ‘next big thing’
• His #1 passion, purpose and priority: Getting Rich While Making Others Rich
• Why and how he diversifies his portfolio of franchise concepts

Listen in to this fascinating and enlightening conversation.

Meet Dan Rowe

Dan Rowe specializes in finding the next big thing and for over 20 years has identified and grown brands like Five Guys Burgers & Fries, QDOBA Mexican Grill and The Halal Guys from small unit businesses to the powerhouse chains they are today. Under Dan Rowe’s direction, Fransmart’s current and past franchise development portfolio brands have opened more than 5,000 restaurants worldwide, and facilitated franchise investments that have cumulatively generated over 1-billion in revenues to date. Dan is Co-Managing Partner at The Kitchen Fund and FranInvest, which have invested in Sweetgreen, Cava, by Chloe, Inday, eegee’s, to name just a few, and is an active board member of YPO and the National Restaurant Association.

Learn more about Dan Rowe

Learn more about Fransmart

Multi-lingual Judy Walker is a 2^nd generation immigrant with an incredible story. Raised in New York by an Italian mother, Judy learned adaptability was key to a happy and successful life.

In this episode, Judy shares how being adaptable took her from being the Assistant Director of Sales and Marketing for Windows on the World Restaurant in New York City, to full-time motherhood, to a telemarketing job, to her present position as Senior Vice President of Sales at Anago Cleaning Systems.

Listen to the full episode and you’ll hear Judy speak beautiful Italian and share some of her secrets to a fulfilling life and career.

Meet Judy Walker

Mrs. Walker joined AFI in August 2001 and became Director of Franchise Marketing in 2002. She was appointed Vice President – Marketing in February, 2005. Mrs. Walker started with AFI in 1994 and became head of the telemarketing department in August 1994. In April 1998, she became Director of Telemarketing for the South Florida Master Franchise. Previously, she was Assistant Director of Sales and Marketing for Windows on the World Restaurant in New York City. Mrs. Walker holds a Master of Science in Education from Wagner College, is a Certified Franchise Executive, and is fluent in English, Spanish, and Italian.

Learn more about Judy Walker

Learn more about Anago Cleaning Systems

We asked, who are you Nicole Durio?

I’m a winner, she said. I’m a champion. Winners do not make excuses. Winners find a way. I adjust but I do not change. I live on purpose. I live intentionally.

I’m called, assigned and commissioned.

Nicole Durio, Founder of Madison Brothers Consulting Group, is a tough leader of money and finance, who decided to merge her love and knowledge of economics to her ministry. As a result, Nicole has mentored over 250 women to six-figure income status and she is on track to propel 25 women to seven-figure incomes in the next five years.

Listen in to this episode of The Franchise Woman podcast: Where Passion & Purpose Collide.

Meet Nicole Durio

Nicole Michelle Durio, CPA, has more than 25 years of experience in accounting, financial reporting, advisory services, business consulting, CFO services and internal and external auditing.

When Nicole was laid off from her job as an Executive Director with an international, public accounting firm, earning a multiple six-figure income, she did a great deal of soul searching.

A tough leader of money and finance, she decided to merge her love and knowledge of economics to her ministry.

As a result, Nicole has mentored over 250 women to six-figure income status and she is on track to propel 25 women to seven-figure incomes in the next five years.

From financial tips on amnesty for student loans to breaking down the importance of affiliations, Nicole offers clients tailor-made advice to fit their financial situations.

Whether Nicole advises a debt free strategy or helps individuals to craft a financial vision board, financial freedom is achievable and a dream realized for the lives she has touched.

She believes no one is born a winner or a loser, but we are all born choosers.

Learn more about Nicole Durio

Learn more about Madison Brothers Consulting Group

Madeleine (Park) Zook’s theme in life is simple:

Getter done because and in spite of!

Try that on for a while and see how your life changes! Because … and in spite of. That’s a no excuses mentality if I ever heard of one.

Who is Madeleine? She’s a multi-unit, multi-brand franchisee, podcast host of The Art of Franchise Marketing, the Director of Marketing at Netsertive and the owner and founder of a 501(c) 3 nonprofit.

Listen to this episode of The Franchise Woman podcast: Where Passion & Purpose Collide.

Meet Madeleine Zook

Madeleine Zook is a Marketing & Branding Professional who works with franchise and consumer businesses to help build their brand, increase awareness, drive sales, and expand across the globe.

Madeleine has landed coverage in print, digital, and broadcast outlets including Forbes, Entrepreneur, and Fortune. In addition to her extensive PR and marketing experience, Madeleine is the owner and founder of a 501(c)3 nonprofit, Together She Can, which strives to help homeless communities with hygiene care.

Madeleine was featured as Boston’s Women of The Week and has spoken at prestigious universities and franchise firms across the U.S.

Learn more about Madeleine Zook

Learn more about Netsertive

Adriann Dalton, COO of Honest Abe Roofing, talks about adaptability, impact and team on this episode of The Franchise Woman podcast: Where Passion & Purpose Collide.

Adriann comes to Honest Abe Roofing with more than 25 years sales, customer engagement and operations experience working at companies like DentalPlans.com and Neighborly.

What Tracy Kawa and Rebecca Monet were particularly amazed at is Adriann’s ability to take risks when she sees that she can have a direct, long-term positive impact.

Listen in here.

Meet Adriann Dalton

Adriann Dalton has more than 25 years of operational experience across a variety of industries. She served as Vice President of Sales and Operations at DentalPlans.com, where she was responsible for leading sales, member care, retention, and operations functions. She also previously worked as Vice President of Customer Engagement & Operations at Neighborly, where she took the lead in strategic planning, improved customer experiences, and identified gaps in training procedures. In these roles, Adriann successfully drove revenue growth and improved both customer and employee satisfaction.

As COO of Honest Abe Roofing, Dalton is focused on identifying new markets for the brand to continue to grow, utilizing and finding ways to further develop Honest Abe’s CRM to enhance customer experiences, and ensuring solid training and communication is available to the brands franchisees.

Learn more about Adriann Dalton

Learn more about Honest Abe Roofing

https://youtu.be/XjwoVvSCRAM

Shelly Sun, CEO and founder of BrightStar Franchising, on this week’s episode of The Franchise Woman podcast: Where Passion & Purpose Collide.

There is much to admire about Shelly, her ability to see the future and plan accordingly, her love of her franchisees and business partners, her generous heart and her steadfast, maternal nature when raising her boys (now college age).

We discussed much as you might expect. Two things stood out:

Her ‘in-YOUR-shoes’ leadership style whether that be the elderly parent and his/her family, the franchisee as they grow their territory or the care provider whose difficult job is so vitally needed.

Her desire to be a bridge for the next generation of business owners through her generous contribution in creating a franchise program at her alma mater the University of Tennessee. 

Listen in to this episode and be inspired.

Meet Shelly Sun

Shelly Sun is the Founder and CEO of BrightStar Group Holdings, Inc., the parent company of BrightStar Care®, BrightStar® Senior Living, and BrightStar® Care Homes. BrightStar Care provides medical and non-medical home health care and medical staffing services through a national network. BrightStar Senior Living and BrightStar Care Homes provide assisted living and memory care in a senior living community setting. Shelly founded BrightStar Care in 2002 in the Chicagoland area after facing a challenging personal experience seeking home care services for her grandmother and not finding the breadth of services – both medical and non-medical that her grandmother so desperately needed. Shelly realized there wasn’t a high-quality, dependable care provider that she felt would care for her family the way she wanted. From there, she launched BrightStar Care, a home care and medical staffing agency. In 2005 to diversify and localize BrightStar Care’s operations, Shelly opened her business to franchising; the rest is history. Over the last 20 years, BrightStar Care has grown to more than 365 franchised and company-owned locations nationwide, employing 15,000 caregivers and 5,700 registered nurses who oversee the care and safety of each individual client.

From day one, Shelly’s mission for BrightStar Care has been to provide seniors, families, and those needing home care services with the full continuum of care. Shelly has positioned BrightStar Care as the premium home care provider, committed to delivering a higher standard of care, evidenced by network-wide nurse-led care and Joint Commission accreditation – the gold standard within the healthcare industry. Shelly is also passionate about empowering the next generation of entrepreneurs and established a Franchise Certification Program at her alma mater, the University of Tennessee. Shelly’s franchise program offers scholarship opportunities for women, underserved communities, and students within the LGBTQIA+ community providing them with support and training on the many facets of franchising.

Under Shelly’s Leadership BrightStar Care has consistently ranked among the Fastest Growing Private Companies in America by Inc. Magazine and has made Entrepreneur Magazine’s Franchise 500 list for the last thirteen years. BrightStar Care has also continuously ranked on Franchise Business Review’s Top Franchise list, the Franchise Times Top 400 list, and was named a top Women-Centric business by Global Franchise Magazine. On the clinical side, BrightStar Care is the only national home care franchise to receive The Joint Commission’s Enterprise Champion for Quality award every year since the award’s inception. Shelly was also named one of the top 25 highest-rated CEOs during the COVID-19 crisis by Glassdoor.

Learn more about Shelly Sun

Learn more about BrightStar Care

Megan Rosen, Chief Development Officer, joins Rebecca Monet and Tracy Kawa on this episode of The Franchise Woman podcast: Where Passion and Purpose Collide.

Megan talks about feeling ‘embarrassed’ that her family provided her so much opportunity when others may not have that same luxury. These feelings sent her on a self-discovery process. Listen in as she shares her journey, the mentors and education along the way and her now clear sense of identity and purpose.

Meet Megan Rosen

Megan Rosen is the Chief Development Officer for Next Brands, a family-owned strategic manager and growth accelerator of impactful food franchise brands. Next Brands aims to bring impact-focused food brands to more local communities with a seasoned leadership team comprised of individuals with decades of experience in construction, business development, franchise development, franchise operations, and design.

Megan is helping lead the charge in the newest initiative for Next Brands with the planned expansion throughout North Michigan with two of its brands through its new innovative modular container location concept. The multi-brand franchise is creating an inventive approach to spearhead rapid franchise expansion by using low-cost shipping containers to help quickly open a complete, fully operating restaurant locations and cutting development time by half.

With the new cutting-edge location concept, the multi-brand franchise can strategically grow at a faster rate, and franchisees can purchase their new locations for an all-in price of $200,000 and reduce the labor needed to only three to four employees. With the strategic design, the service time is reduced to 3½ to 5 minutes and helps with the processing time of preparing and keeping every ingredient fresh for guests.

Learn more about Megan Rosen

Learn more about Next Brands